RETURNS AND EXCHANGE POLICY


Sneakers

  • Refunds - Requests for refunds would only be entertained in case the pair you have received is damaged and unworn. Please write to us at info@crepdogcrew.com to take your case further. Our team would look into the situation and work to give you an apt solution.
  • Returns - Returns are only entertained in case of a damaged product or a wrongful size delivery. The team at Crepdog Crew will scrutinize your return request to validate it. If approved, the customer is to ship the pair in the same exact conditions with the tags attached. All original accessories and items must be included in the parcel that is being returned.
    It is the customer’s responsibility to ensure that the pair is returned in Crepdog Crew’s protective box. If the Crepdog Crew box is damaged, the customer must double-box the pair in a larger, protective carton or box and secure it with tape before sending.
    Once the pair reaches our headquarters, it will go through an detailed examination, on qualification of which 100% of your total billed amount would be returned to you in the form of store credit. The store credit would be valid for 1 year from the date of purchase. The entire resolution process might take upto 30 days, however the team would work to give you a resolution at the earliest.
  • Cancellations - Cancellations of your order of sneakers would only be entertained if Crepdog Crew is intimated within 24 hours of the order being placed. If your cancellation request qualifies, you would be refunded 100% of the entire amount in form of store credit within 4-5 working days of the requests being accepted. A cancellation mail would be sent to you within 24 hours of your requests being accepted.


Streetwear

All designers available at CDC Street are immensely hardworking, industrious and talented. Each product made by them is a product of hours of putting their nose to the grindstone. Their work is intricate and every design has layers of thoughts, perseverance and sacrifices beneath.

Which is why every request of a size exchange, return or cancellation is dismaying. Crepdog Crew requests all the customers and CREW members to carefully go through the sizing charts and measurements available on the website to minimize the chances of returns or exchanges. Every diligent order ensures a reduced lead time and a happy customer. Please go through the terms and conditions and policies of every designer carefully!

Since Crepdog Crew has collaborated with a wide range of designers, who each have a different lead to end time, exchanging of sizes and returns would depend on the designer. Please thoroughly read the designer specific return and exchange terms mentioned on the designer’s page and through our detailed return and exchange policy for more information.

Exchanging any item from CDC Street is only applicable on sizing issues, provided that the designer takes size exchange requests. Please ensure that the garment/ apparel are in the same exact condition as shipped, with tags attached. Please go through the sizing charts before placing your order. 

In instances of receival of a faulty product, the customer is required to send in a mail at info@crepdogcrew.com with the images of the product within 2 days of the product being received. Upon examination, if the complaint is found to be legit, an appropriate solution/redressal would be served to the issue.

If you have any questions or concerns with regard to sizing, materials or colors of a specific product on our site, please e-mail us on info@crepdogcrew.com before committing to purchase. 

    AUSTER WIP
    • Size Exchanges entertained within 7 days of receiving your order
    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
    • No Returns accepted  
    CROQUIS INDIA
    • Size Exchanges entertained within 7 days of receiving your order
    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
    • No Returns accepted
    CULTURE CULTIVATION
    • Size Exchanges entertained within 7 days of receiving your order
    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
    • No Returns accepted
    DELHIWEAR
    • Size Exchanges entertained within 7 days of receiving your order
    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
    • No Returns accepted 
    OP HANEEN
    • Size Exchanges entertained within 7 days of receiving your order.
    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
    • No Returns accepted 
    PRXKHXR
    • No returns accepted
    • No size exchanges
      KG LABEL
      • No Size Exchanges
      • No Returns accepted
       1ONE CLOTHING
      • No Returns accepted
      • No Size Exchanges
      HAPPY SOCKS
      • No Returns accepted
      • No Size Exchanges
      SNEAKER LAB 
      • No Returns accepted
      • No Size Exchanges
        WARPING THEORIES
        • Size Exchanges entertained within 7 days of receiving your order
        • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
        • No Returns accepted
        IM WIP
        • Size Exchanges entertained within 7 days of receiving your order
        • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
        • No Returns accepted
        NATTY GARB
        • No Returns accepted
        • No Size Exchanges
        HYPE
        • No Returns accepted
        • No Size Exchanges
         KALA KARANI                                                                                                        
        • No Returns accepted
        • No Size Exchanges 
        • Exchange requests accepted only if the product has been damaged
        MARGN
        • Size Exchanges entertained within 7 days of receiving your order
        • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
        • No Returns accepted

        Sales/Promotional Activity

        All sales are final. The purchases are not eligible for returns/refund/exchange.