RETURN POLICY

SNEAKERS

Cancellation:

Sneaker cancellations will not be accepted under the following conditions:
    1. Change of mind: We do not accept returns or issue refunds for items solely due to a change of mind.
    2. Product safety measures: Cancellation requests will not be entertained if the safety seal/shrink wrap and CDC verified tag have been removed from the product.
    3. Usage: Cancellation requests will not be considered if the product has been used/worn.
      Sneaker cancellations will only be considered if:
        1. Request before dispatch: Customers can cancel orders before dispatch, with the refunded amount provided as store credit.
        2. Post-dispatch cancellation: If customers still wish to cancel after dispatch, a 10% deduction from the order value will be applied, and the remaining amount refunded as store credit. Shipping costs are non-refundable.

          Returns:

          1. Damaged product: Returns are accepted only for damaged products received by the customer.
          2. Incorrect size: Returns will be entertained if an incorrect size is delivered, as per the order.
          3. Condition: Returns are only accepted if items are in brand-new condition and original tags, with no damage to items or packaging. Items returned with any signs of wear or debris, scuffing, scratches, dents, or damage will be rejected.
          4. Final Decision: We reserve the right to make the final decision on all return requests, with a processing time of up to 7 days from receiving the item.
          5. Approval Notification: If your return request is not approved, we will notify you via email. For sneakers, you have the option to have them sent back to you at your expense.
          6. Packaging: Customers must ensure that the pair is returned in Crepdog Crew’s protective box. If the Crepdog Crew’s protective box is damaged, customers must double-box the pair in a larger, protective carton or box before sending.
          7. Shipping: Shipping costs are non-refundable for any return or exchange.

           


          Exchange:

          1. Customers must notify us within 3 days of delivery via email at care@crepdogcrew.com for any product-related issues. Queries submitted after this period will not be entertained.
          2. Size exchanges are subject to a 10% deduction from the purchase value if items are in brand-new condition and original tags, contingent upon the availability of the requested size.
          3. If the customer selects a lower-value product for exchange, the price difference will be issued as store credit only.

           

          APPARELS & ACCESSORIES

          General Condition

          1. Items must be unaltered, unused for a successful exchange subject to designer policies.
          2. Ensure your item is in good condition with original tags.

           

          Size exchanges and returns

          1. Check the sizing charts and measurements of the desired products on our website.
          2. Order carefully for reduced lead time and better satisfaction.

           

          Made-to-Order Products

          1. No cancellations or returns for custom pieces.
          2. Review sizing charts before placing a made-to-order request.

           

          Handling Damaged Products and Incorrectly-Fulfilled Orders

          1. If you receive an item that is damaged or not the product you ordered, please email care@crepdogcrew.com with images and videos within 3 days.
          2. Legitimate complaints will be met with an appropriate solution.

           

          Sales/Promotions

          1. Your adventure with us includes final sales, where purchases are not eligible for returns, refunds, or exchanges.

           

          Pre-Purchase Guidance

          1. Questions? Reach out to care@crepdogcrew.com before committing to your purchase.

           

          Designer-Specific Return and Exchange Policies

          1. Review terms and policies of each designer
          2. Acknowledge the uniqueness of each designer's approach.

           

          CDC CLOTHING

          1. No Size Exchanges
          2. No Returns accepted

           

          4ENDS

          1. Size exchanges are entertained within 7 days of receiving your order.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellation accepted.

           

          AESTHETIC OF RÉSISTANCE

          1. Size exchanges are entertained within 7 days of receiving your order.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellation accepted

           

          BALAV

          1. Size Exchanges are entertained within 7 days of receiving your order.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellation accepted

           

          BEYOND EXTREMES

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Return requests accepted within 7 days of receiving your order.
          3. All size exchange/return requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          4. One of One Pieces cannot be returned.

           

          BLUE BREW

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellations accepted.

           

          BOMAACHI

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. Returns Accepted within 7 days of receiving your order.

           

          CLOUD BOTANY

          1. No Returns/Cancellations accepted
          2. Exchange requests accepted only if the product has been damaged

           

          DAMN LOONEY

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellation accepted.

           

          DEADBEAR

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. All sales are final. Cancellations and returns are not possible against any order once placed.

           

          DIVINE THREADS

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. Returns accepted only if the product received is defective/damaged.

           

          DNA

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted
          3. Exchange requests accepted only if the product has been damaged

           

          DRUGSTORE COWBOY

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellations accepted.

           

          ESSENTIAL EXTRAS

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted.
          3. Exchange requests are accepted only if the product has been damaged.

           

          ESTHREALL

          1. Size Exchanges entertained within 7 days of receiving your order  subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellations accepted.

           

          EVEMEN

          1. Size exchanges are entertained within 7 Days of receiving your orders for ready to ship products  subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No returns/cancellations accepted.

           

          FARAK

          1. Size Exchanges entertained within 7 days of receiving your order  subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/cancellations accepted.

           

          FRESH ICE

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted
          3. Exchange requests accepted only if the product has been damaged

           

          GAUDDLY

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted unless the product received is defective/damaged within 7 days of receiving the product.

           

          HOPHEAD

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. Returns accepted within 7 days of receiving the order.

           

          HYPE

          1. No Returns accepted
          2. No Size Exchanges

           

          INDENT

          1. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          2. Returns accepted within 7 days of receiving your order.

           

          INSTINCT FIRST

          1. Size Exchanges/Returns are entertained within 7 days of receiving your order subject to availability.
          2. Exchange/return requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. If you received a damaged product or in a bad condition, please contact us within 7 days of receiving your order so that we can arrange for its replacement.

           

          KILOGRAM

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. No Returns/Cancellations accepted.

           

          KISSR

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. Exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          3. Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.

           

          KNOTTY LACES

          1. No Size Exchanges
          2. Exchange requests accepted only if the product has been damaged
          3. No Returns/Cancellations accepted

           

          LAB 88

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.

           

          LEAVE THE REST

          1. Size Exchanges are entertained only for Ready To Ship products within 7 days of receiving your order.
          2. No size exchange in the case of made to order products.
          3. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
          4. No Returns/Cancellations accepted.

           

          MARGN

          1. Size Exchanges entertained within 7 days of receiving your order.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.

           

          MD CUSTOMS

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted.

           

          NATTY GARB

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns/Cancellations accepted.

           

          ODD MOOD

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted.

           

          ODD NOT EVEN

          1. No Exchanges
          2. No Returns accepted unless the product received is defective or damaged.

           

          POLITE SOCIETY

          1. Size Exchanges are entertained within 7 days of receiving your order only if the product is  defective or damaged.
          2. No Returns/Cancellations accepted

           

          PRAKHAR

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns accepted unless the product received is defective or damaged.

           

          SNEAKARE

          1. No Exchanges
          2. Replacement will be provided if the product received is defective or damaged.
          3. No Returns/Cancellations accepted.

           

          SNEAKER LAB

          1. No exchanges.
          2. Replacement within 7 days of receiving the order only if the product received is defective or damaged.

           

          HAPPY SOCKS

          1. Returns/Exchange accepted within 7 days of receiving the order only if the product received is defective or damaged.

           

          STRUCT

          1. Size Exchanges are entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. If you received a damaged product or in a bad condition, please contact us within 7 days of receiving your order so that we can arrange for its replacement.
          4. No Returns/Cancellations accepted.

           

          SUGGA

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns/Cancellations accepted

           

          SVENKLAS

          1. 1 year warranty against any manufacturing defect.
          2. Exchanges accepted within 7 days of receiving the order only if the product is defective/damaged.
          3. Our return policy lasts for 7 days after the delivery of the product. Any kind of return or exchange won’t be considered after this time frame.

           

          THE GOODLACE COMPANY

          1. No Exchanges
          2. No Returns/Cancellations accepted

           

          THE KHWAAB

          1. No exchanges accepted
          2. No Returns/Cancellations accepted

           

          THE KRYP

          1. No Size Exchanges.
          2. No Returns/Cancellations accepted
          3. Exchange requests are accepted only if the product received is defective/damaged within 24 hours of receiving the order.

           

          THE MONK

          1. The Monk warrants their sunglasses against breakage due to defects in material and workmanship for the period of 1 year from the date of purchase.
          2. No Exchange accepted.
          3. The Return Policy is accepted within 7 days of receiving the order.

           

          THE NOBLE SCULPTOR

          1. No Exchanges
          2. No Returns/Cancellations accepted
          3. Exchange requests accepted only if the product has been damaged/ defective/incorrect product within 2 days of receiving the order.

           

          VITAMIN KASH

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns/Cancellations accepted unless the product received is defective or damaged. Reach out within 7 days of delivery to commence a return.

           

          WARPING THEORIES

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns/Cancellations accepted

           

          WHY LABS

          1. Size Exchanges/Returns entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns/Cancellations accepted

           

          YALL

          1. Size Exchanges entertained within 7 days of receiving your order subject to availability.
          2. All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
          3. No Returns/Cancellation accepted

           

          ZERO TOLERANCE

          1. No Size Exchanges.
          2. Return entertained within 7 days of receiving your order
          3. All return requests are accepted only if the product tags are still attached and the product is in the same original packaging.