RETURNS AND EXCHANGE POLICY

End of Winter Sale/ Promotional Activity
  1. All sales are final. The purchases are not eligible for returns/refund/exchange
  1. Loyalty points won't be rewarded for purchases made during the sale
  1. Loyalty and referral rewards can’t be redeemed against any on-going sale/promotion on the website

Sneakers

  • Refunds - Requests for refunds would only be entertained in case the pair you have received is damaged and unworn. Please write to us at care@crepdogcrew.com to take your case further. Our team would look into the situation and work to give you an apt solution.
  • Returns - Returns are only entertained in case of a damaged product or if a wrong size has been delivered as per your order. The team at Crepdog Crew will scrutinize your return request to validate it. If approved, the customer is to ship the pair in the same exact conditions with the tags attached. All original accessories and items must be included in the parcel that is being returned.
    It is the customer’s responsibility to ensure that the pair is returned in Crepdog Crew’s protective box. If the Crepdog Crew box is damaged, the customer must double-box the pair in a larger, protective carton or box and secure it with tape before sending.
    Once the pair reaches our headquarters, it will go through an detailed examination, on qualification of which 100% of your total billed amount would be returned to you in the form of store credit. The store credit would be valid for 1 year from the date of purchase. The entire resolution process might take upto 30 days, however the team would work to give you a resolution at the earliest.
  • Cancellations - If your cancellation request qualifies, you would be refunded 100% of the entire amount in form of store credit within 4-5 working days of the requests being accepted. A cancellation mail would be sent to you within 24 hours of your requests being accepted.


Streetwear

All designers available at CDC Street are immensely hardworking, industrious and talented. Each product made by them is a product of hours of putting their nose to the grindstone. Their work is intricate and every design has layers of thoughts, perseverance and sacrifices beneath.

Which is why every request of a size exchange, return or cancellation is dismaying. Crepdog Crew requests all the customers and CREW members to carefully go through the sizing charts and measurements available on the website to minimize the chances of returns or exchanges. Every diligent order ensures a reduced lead time and a happy customer. Please go through the terms and conditions and policies of every designer carefully!

Since Crepdog Crew has collaborated with a wide range of designers, who each have a different lead to end time, exchanging of sizes and returns would depend on the designer. Please thoroughly read the designer specific return and exchange terms mentioned on the designer’s page and through our detailed return and exchange policy for more information.

Exchanging any item from CDC Street is only applicable on sizing issues, provided that the designer takes size exchange requests. Please ensure that the garment/ apparel are in the same exact condition as shipped, with tags attached. Please go through the sizing charts before placing your order. 

In instances of receival of a faulty product, the customer is required to send in a mail at care@crepdogcrew.com with the images of the product within 2 days of the product being received. Upon examination, if the complaint is found to be legit, an appropriate solution/redressal would be served to the issue.

If you have any questions or concerns with regard to sizing, materials or colors of a specific product on our site, please e-mail us on care@crepdogcrew.com before committing to purchase. 

    AUSTER WIP
    • Size Exchanges entertained within 7 days of receiving your order
    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
    • No Returns accepted  
        OP HANEEN
        • Size Exchanges entertained within 7 days of receiving your order.
        • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
        • No Returns accepted 
        PRXKHXR
        • No returns accepted
        • No size exchanges
        TOKIKE
        • No returns accepted
        • No size exchanges
          CDC CLOTHING
          • No Size Exchanges
          • No Returns accepted
            HAPPY SOCKS
            • No Returns accepted
            • No Size Exchanges
            CLOUD BOTANY
            • No Returns accepted
            • Exchange requests accepted only if the product has been damaged
            DRUGSTORE COWBOY
            • No Returns accepted
            • Exchange requests accepted only if the product has been damaged
            SNEAKER LAB 
            • No Returns accepted
            • No Size Exchanges
              WARPING THEORIES
              • No Size Exchanges
              • No Returns accepted
              MAZE
              • No Size Exchanges
              • No Returns accepted
              BALLOONFIGHT CUSTOMS
              • Size Exchanges entertained within 7 days of receiving your order
              • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
              • No Returns accepted
              THE KHWAAB
              • Size Exchanges entertained within 7 days of receiving your order
              • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
              • No Returns accepted
              DEADBEAR
              • No Size Exchanges
              • Exchange requests accepted only if the product has been damaged
              • No Returns accepted
                NATTY GARB
                • No Returns accepted
                • No Size Exchanges
                MAZE
                • No Returns accepted
                • No Size Exchanges
                  HYPE
                  • No Returns accepted
                  • No Size Exchanges
                  EVEMEN
                  • Size Exchanges entertained within 7 days of receiving your order
                  • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                  • No Returns accepted
                    MARGN
                    • Size Exchanges entertained within 7 days of receiving your order
                    • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                    • No Returns accepted
                      ESSENTIAL EXTRAS
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                      • No Returns accepted
                      SOS
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                      • No Returns accepted
                      CXNCELCULTURECLUB
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      INDENT
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      THE KRYP
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      INSTINCT FIRST
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      ESTHREALL
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      BALAV
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      KISSR
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      POLITE SOCIETY
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      UNSCRAMBLE
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      HOPHEAD
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      DISTINGUISHED SOCIETY
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      DNA
                      • No Size Exchanges.
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      ODD MOOD
                      • No Returns accepted
                      • No Size Exchanges
                      ZERO TOLERANCE
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                      • No Returns accepted
                      BAWSE
                      • No Size Exchanges.
                      • Exchange requests accepted only if the product has been damaged
                      • No Returns accepted
                      BOMAACHI
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                      • No Returns accepted
                      SUGGA
                      • No Exchanges
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      STREET SENSE
                      • No Exchanges
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      BEYOND EXTREMES
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                      • No Returns accepted
                      LEAVETHEREST.
                      • Size Exchanges entertained within 7 days of receiving your order
                      • No size exchange in the case of made to order articles.
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging.
                      • No Returns accepted
                       UPTO NO GOOD                                                                                                        
                      • No Returns accepted
                      • No Size Exchanges 
                      • Exchange requests accepted only if the product has been damaged
                      Y*ALL                                                                                                        
                      • No Returns accepted
                      • No Size Exchanges 
                      • Exchange requests accepted only if the product has been damaged
                      TOFFLE                                                                                                       
                      • No Returns accepted
                      • No Size Exchanges 
                      • Exchange requests accepted only if the product has been damaged
                      FARAK
                      • No Size Exchanges
                      • No Returns accepted
                      SNEAKARE
                      • No Exchanges
                      • No Returns accepted
                      THE GOODLACE COMPANY
                      • No Exchanges
                      • No Returns accepted
                      HIPPIE COBBLER
                      • No Exchanges
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      THE NOBLE SCULPTOR
                      • No Exchanges
                      • No Returns accepted
                      • Exchange requests accepted only if the product has been damaged
                      LAB 88
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
                      • No Returns accepted
                      AESTHETIC OF RÉSISTANCE
                      • Size Exchanges entertained within 7 days of receiving your order, subject to availability
                      • Returns accepted on if the product received is damaged
                      STRADA
                      • No Size Exchanges.
                      • Returns accepted on if the product received is damaged within 48hrs of receiving your order.
                      STRUCT
                      • Size Exchanges entertained within 7 days of receiving your order
                      • All size exchange requests are accepted only if the product tags are still attached and the product is in the same original packaging and are subject to the availability of the new size requested.
                      • No Returns accepted
                      DRIPPIN'MONCKY
                      • No Size Exchanges.
                      • Returns accepted on if the product received is damaged within 72hrs of receiving your order.

                      Sales/Promotional Activity

                      All sales are final. The purchases are not eligible for returns/refund/exchange.