New here? Follow these 5 steps to order on crepdogcrew.com:

1. Browse & Select: Find your sneaker, apparel, hype products, and many more. 

2. Pick the Right Size: Use the size chart on the product page. UK 3–6 are GS (Grade School) pairs on selected products.

3. Apply Coupon & Add to Cart: You can apply only one coupon per order. Find active coupons under your account's Coupon section after logging in. You will also find active coupons and offers in your shopping cart.

4. Complete Payment: If payment fails but your bank shows a deduction, it will auto-reverse within 5–7 business days.

5. Track Your Order: A tracking link is sent to your registered email and phone after we dispatch your product.   

Standard delivery takes 8–10 business days. Products on Pre-order take longer. The exact timeline is shown on the product page/description before you buy. Always check the ETA before ordering a pre-order item.

A tracking link is sent to your registered email and phone once dispatched. Check your spam/junk folder if you don't see it.

If tracking hasn't updated in 48+ hours after dispatch, email care@crepdogcrew.com with your order number.

No. Orders cannot be cancelled or modified once placed, as the products are sourced immediately after confirmation.

Please review your size, address, and product carefully before completing checkout.

Address changes are only possible before dispatch. Once shipped, any change is subject to courier approval. Email care@crepdogcrew.com immediately with your order number if you need to update it.

The first step is to check the tracking link shared with you. Please note that tracking updates may sometimes be delayed by the courier partner. If there has been no tracking update for more than 3 business days or your order has not been delivered beyond the estimated delivery date, kindly email us at care@crepdogcrew.com with your order number, and our team will be happy to assist you.

If your order is returned to us (RTO) due to failed delivery attempts, an incorrect or incomplete address, or because the shipment was refused at the time of delivery, the courier partner will return the package to our warehouse. Please note that courier partners typically make two delivery attempts before marking an order as Return to Origin (RTO).

Once the order is received back at our warehouse, our team will inspect the package and contact you with the available resolution as per our policy.

Make sure your delivery address and phone number are accurate at checkout.

Yes. Instant shipping is available for selected sneakers and hype articles. Choose this option at checkout when available.

Yes, for selected products. To check the availability for same-day delivery of a product, please reach out to our team on WhatsApp at +91 99901 11967 (WhatsApp only) to assist you promptly. 

The carrier depends on your pin code serviceability and the best service at your location. We ship through trusted partners like Blue Dart, Delhivery, and others.

No. All products are shipped from our warehouse in India, so the custom duty or additional charges don’t apply.

Absolutely! Share the product image and your size with us on WhatsApp at +91 99713 20019, and our team will check availability and assist you.

Yes, 100%. Every product is brand new (DS) and sourced from verified partners. Each pair passes a multi-step Legit Check by our in-house team before dispatch.

You're buying from India's leading premium sneaker reseller. Authenticity is non-negotiable for us.

Yes. Size exchanges on Apparel can be requested within 7 days of delivery. The item must be unworn and not purchased during a sale. Any product bought from the Hype section cannot be exchanged.

Apparel purchased on sale is not eligible for exchange. Sneakers and accessories are not covered under this exchange policy.

Each product page has a size chart — always refer to it before ordering. Please Note:

• UK sizes 3–6 are Grade School (GS) pairs on selected products — check the product description.
• Sizing can vary across brands — don't assume your usual size fits the same way.

Please choose your size carefully before placing the order.

This is a temporary hold by your bank or payment gateway — it is not a completed charge. It will automatically reverse within 5–7 business days. No action is required from your side.

Yes, we offer partial COD payment on many products. The COD option will appear at checkout if your product is eligible.

Crepdog Crew is strictly against maintaining any private customer payment data. All transactions are processed by our payment providers — PhonePe or PayU — via a secure payment gateway. Your card details are never stored on our end.

Log in with your registered account; all active coupons appear under the Coupon section in your profile. Only one coupon can be applied per order. If your coupon isn't working, check:

• It may have expired
• Your cart may not meet the minimum order value
• The coupon may not apply to the specific product in your cart

•  Select the product you wish to purchase and proceed to checkout.
•  Click on “Buy Now.”
•  You will be redirected to the payment options page.
•  Select “Use Shopify Gift Card.”
•  On the right-hand side, you will find the Gift Card field.
•  Enter your gift card code and click Apply.
• The gift card amount will be successfully applied to your order.
• In case you face any issues while applying the gift card, please feel free to reach out to us, and our team will be happy to assist you.

You must have a clear, uninterrupted unboxing video recorded from opening the outer courier packaging all the way through to revealing the product. This video is mandatory for all damage and missing item claims.

No unboxing video = no claim. We cannot investigate without it, as it is required for verification with our courier and logistics partners.

Please share the video at care@crepdogcrew.com within 3 days of delivery with your order number and the footage.

Yes, CDC Experience stores are present in Delhi, Mumbai, and Hyderabad.
Product availability may vary, as our online and offline inventories are managed separately.

No, our store and online operations work separately.

Yes! To consign or cash out on DS pairs, get in touch with us on WhatsApp at +91 93191 96163.