GRIEVANCE

GRIEVANCE REDRESSAL MECHANISM

CDC is committed to providing fair, transparent, and timely resolution of customer concerns.

1. What is a Grievance?

A grievance refers to any issue or concern relating to a product purchased or a service availed through the CDC platform, including order fulfilment, delivery, product condition, or customer experience.

2. How to Raise a Complaint

Customers may raise a grievance through any of the following channels:

Email: care@crepdogcrew.com
Website: “Contact Us” section
Customer support channels (including WhatsApp, where available)

3. Grievance Officer

In accordance with applicable laws, CDC has appointed a Grievance Officer:

Name: Rachit Vats
Email: nodalofficer@crepdogcrew.com
Address: H. No. 634, KH No. 258, Basement, Lane No. 3, Westend Marg, Saidulajab, New Delhi - 110030

4. Timelines

Acknowledgement: Within 48 hours of receipt of grievance
Resolution: Typically within 7–10 working days, depending on the nature of the issue
CDC endeavours to resolve all grievances as expeditiously as possible.

5. Escalation

If a customer is not satisfied with the initial response, the grievance may be escalated to the Grievance Officer using the details provided above.

6. Important Note on Product Categories

Resolution of grievances is subject to CDC’s applicable policies, including its return, exchange, and cancellation policies.

Certain categories of products, including limited-edition sneakers and hype products, are subject to specific restrictions on returns and exchanges due to their nature, authentication requirements, and resale sensitivity.

7. Compliance Statement

This grievance redressal mechanism is implemented in accordance with applicable consumer protection and e-commerce laws in India.