RETURN POLICY

General Guidelines

Handling Damaged / Incorrect Orders

• Email care@crepdogcrew.com within 3 days from date of delivery (as per courier tracking) with images/videos.
• Unboxing video is mandatory for any damage/incorrect item claim
• Valid complaints will be resolved appropriately.
• Claims without proper unboxing videos may not be accepted.
• Product must be unused, with all original packaging, tags, and accessories intact.

Sales / Promotions

• All sale items are final. No return / refund / exchange.

Late Delivery

• Delays (except force majeure) may qualify for return.
• Orders shipped on time and progressing within the expected delivery timeline may not be eligible for cancellation or return due to delays. Exceptions may apply in cases such as loss in transit.

Shipping Costs

• Return & re-shipping costs are covered by CDC.

Pre-Purchase Help

• Contact at care@crepdogcrew.com before purchase for queries.

Sneakers

Not Eligible

• Change of mind
• Used / tried products
• Damaged packaging

Exchange Policy

• No size exchanges.
• Rare cases may incur up to 20% cost, including reverse pickup charges
• If size unavailable → store credit only
• Product must be in its original condition, including the original packaging, plastic seal, and authentication tag. Under no circumstances will a request be accepted if any of these are missing, removed, or tampered with—including if the CDC authentication seal is broken.

Returns Allowed Only If

• Damaged product
• Incorrect item/size delivered

Cancellations

• Orders once confirmed cannot be modified
• Before dispatch → store credit
• After dispatch → 10% deduction store credit only
• Any exception may be subject to approval

Pre-Order Products

• Pre-orders are non-cancellable, non-returnable, and non-modifiable
• Delivery timelines (for example, 21–28 business days) on product page indicate that the product is a pre-order item sourced post order confirmation.

Apparels

Brands

• Size exchange within 7 days from the date of delivery (as per courier tracking) (if available)
• Product must be unworn, unwashed, with original tags
• Exchange for damaged/incorrect items (3 days from date of delivery (as per courier tracking) with images/videos.
• Claims without proper images/videos may not be accepted.
• No returns / cancellations

Hype Wear / One-of-One / MTO

• No exchange / return / cancellation

Accessories

• No size exchange
• Exchange only for damaged/incorrect items (3 days from date of delivery (as per courier tracking) with images/videos.
• Claims without proper unboxing videos may not be accepted.
• No returns / cancellations

Jewellery

• No exchange
• Exchange only for damaged/incorrect items (3 days from date of delivery (as per courier tracking) with images/videos.
• Claims without proper unboxing videos may not be accepted.
• No returns / cancellations

Care

• No exchange
• Exchange only for damaged/incorrect items (3 days from date of delivery (as per courier tracking) with images/videos.
• Claims without proper unboxing videos may not be accepted.
• No returns / cancellations

Watches

Cancellation

• No cancellation for change of mind
• No cancellation if used

Returns

• Only for damaged or incorrect products (3 days from date of delivery (as per courier tracking) with images/videos.
• Claims without proper unboxing videos may not be accepted.
• Warranty date difference not valid reason

Collectibles

• No return for change of mind
• Return only for damaged/incorrect product (3 days from date of delivery (as per courier tracking) with images/videos.
• Claims without proper unboxing videos may not be accepted.

Ultrahuman

• No cancellation / return / exchange
• Report damaged/incorrect product within 48 hours from date of delivery (as per courier tracking) with images/videos.
• Claims without proper unboxing videos may not be accepted.